Shipping policy
Delivery & Shipping Policy
At The House of Honey, we specialize in providing digital solutions, professional services, and curated experiences. Because our "products" are entirely virtual or service-based, there are no physical shipping costs or delivery timelines associated with your order.
Digital Product Delivery
For digital assets and downloads purchased through our store:
-
Instant Access: Upon successful payment, you will receive an automated email containing your download links or access credentials.
-
Format: Most files are delivered in PDF, JPEG, or ZIP formats. Please ensure you have the appropriate software to open these files.
-
No Physical Goods: You will not receive any physical package or printed materials via post for these items.
Service & Event Fulfillment
For services provided by Social Sweet, The Hive, or event tickets for Honey Sundays:
-
Booking Confirmation: You will receive a confirmation email immediately after booking. This serves as your "digital ticket" or proof of purchase.
-
Onboarding: For professional services, a member of our team will contact you via email within 2 business days to begin the onboarding process and discuss project timelines.
-
Service Location: All services are delivered digitally (via email, video call, or shared platforms) or in person at a specified event venue.
Contact Information
If you have not received your digital download link or booking confirmation within 24 hours of purchase, please check your spam folder or contact us directly:
-
Email: laura@allthehoneys.co.uk